How to order a van
We would like to think that we try and make buying a new van as easy as possible.
We are here 6 days a week often until late at night to help you. Our girls and guys are good and really want to give you the best deal and keep you coming back for more and more vans, finance and customisation work.
1. Give us a call with your van choice. We won’t deal with “email me now and only by email ” customers its our choice.
We will have a good chat and listen and ask some questions and about you and your business and try and select what type of van is best and what type of finance package. Most of what we sell is in stock ready for immediate delivery or collection.
2. We will send a written email of what we discussed and call you the next day and take a deposit and a finance proposal. In most cases customers will ring us first as we are quoting on a live van and there is a real danger of it getting snapped up before.
3. If you pass we will send a written order conformation if you fail return your deposit.
In some cases we have secondary funders whom will often accept you but often the balloons are lower causing payments to rise. This is delicate as if you go sending finance props all over the county you can often do more damage than good. Remember your first acceptance is likely to be your best acceptance. We will never know why you fail and lenders will contact you directly not us.
4. You sign the order confirmation electronically and we send you out the paperwork.
You have just bought a van …..
The longer you take to return paperwork the longer delivery is. In fact its the slowest part of the process getting customers to return phone calls, documents etc etc. We will ask for original driver licences and passports and refusal will automatically cancel the deal. Its fraud prevention, and of course a fraudster wouldn’t be able to send these in.
5. If the van is having very basic work we can often deliver it straight to your front door
or if its coming to Swiss HQ it will come to us instead of course for a paid delivery or you to collect. If you have a PX then this will be sorted at the same time.
Some Standard Fords will come to Swiss where the Ford Dealer has been deemed unreliable.
6. We ring you after collection or delivery to check you are happy and to see is you have any friends looking to buy.