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Opening Hours Mon-Thu: 8.30 - 20.30 Fri: 8.30 - 17.00 Sat: 9.00 - 14.00
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VW Transporter & Ford WASP

Complaints Procedure

Swiss Vans Complaints Procedure

Complaints please send to complaints@vansales.com

or write to

Swiss Vans
Upper Floor
Building 2
Waterton Park
CF31 3PH 01656 763900

What we do if we receive a complaint from you We will try and resolve your complaint immediately. If the complaint cannot be solved immediately then we will send you acknowledgement within 5 working days and a final response where possible within 10 working days. The Financial Ombudsman requires that a final response is within 8 weeks.

If you are still not happy with our decision

BVLRA Conciliation Service Swiss Vans is a member of the British Vehicle Leasing Association, and any unresolved disputes may be referred to the BVLRA


British Vehicle Rental and Leasing Association River Lodge Badminton Court Amersham HP7 0DD

The BVLRA Conciliation Service will investigate potential breeches in the BVLRA Code of Practise and aim to reach a resolution using information submitted by both parties. Any information requested will be sent by Swiss Vans within 5 working days The BVLRA aims to resolve disputes within 30 days

Financial Ombudsman If you have a regulated consumer contract and not satisfied with the final response of the BVLRA you may be eligible to refer the matter to the Financial Ombudsman Service within six months of our final response.

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