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Complaints Procedure

Swiss Vans Complaints Procedure

Complaints please send to complaints@vansales.com

or write to

Swiss Vans
Upper Floor
Building 2
Waterton Park
CF31 3PH 01656 763900

What we do if we receive a complaint from you We will try and resolve your complaint immediately. If the complaint cannot be solved immediately then we will send you acknowledgement within 5 working days and a final response where possible within 10 working days. The Financial Ombudsman requires that a final response is within 8 weeks.

We are BVRLA members and operate within their published code of conduct. If you are not happy with our decision, you are entitled to take your complaint directly to the BVRLA. Their contact details are as follows:

Telephone: 01494 434747
Facsimile: 01494 434499
Email: info@bvrla.co.uk

Post: River Lodge, Badminton Court, Amersham, Bucks HP7 0DD

The BVLRA Conciliation Service will investigate potential breeches in the BVLRA Code of Practise and aim to reach a resolution using information submitted by both parties. Any information requested will be sent by Swiss Vans within 5 working days The BVLRA aims to resolve disputes within 30 days

As we are regulated by the Financial Conduct Authority we also have a duty to operate and provide services within the rules determined by them. If you have any complaints regarding the financial aspect of the lease and you are dissatisfied with our response, you may be eligible to refer your complaint to the Financial Ombudsman Service,

Their contact details are as follows:

Financial Ombudsman Services
South Quay Plaza
183, Marsh Wall
E14 9SR
Tel: 0300 1239 123
Email: complaint.info@financial-ombudsman.org.uk

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